Condition of use

The following terms and conditions apply to your use of or recourse to the site maintained by Appareils R.V. Dupuis Inc. entitled and available at 

By accessing or browsing this site, you represent that you have read and understood the terms and conditions of use and that you are bound by them. 

By using this website, you agree to these terms and conditions which are governed by the laws of the province of Quebec and the applicable laws of Canada.  

Please note that we may change these terms of use at any time without notice. Your continued use of the site will be deemed your acceptance of the revised terms and conditions.



Use of this website is at your own risk. Neither Appareils R.V. Dupuis Inc. nor any other party involved in creating, producing or delivering this Web site shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of your access to, or use of, this site. Appareils R.V. Dupuis Inc. is not responsible for damages caused by browsing the site or downloading elements, data, texts, images or videos.

Appareils R.V. Dupuis Inc. reserves the right to correct any error or to modify the content of the site without notice. At its sole discretion, in addition to all other rights and recourses at its disposal, and without incurring any liability whatsoever, Appareils R.V. Dupuis Inc. may, at any time and without notice, interrupt or restrict your access to any element of


All content, without limitation, all text, design, graphics, drawings, photographs, code and software of any organization and the presentation of such content, which forms this Web site, is subject to intellectual property rights, including copyrights, trademarks, trade names, words, advertising slogans and logos used under license by Appareils R.V. Dupuis Inc. or ELECTROLIBRE or its associates. All such rights are reserved. The use of certain trademarks, trade names, logos and images is the property of their respective owners, and unless authorized, will constitute a violation of the respective owner’s rights.

The Web site belonging to Appareils R.V. Dupuis Inc. may not, in whole or in part, be copied, reproduced, republished, downloaded, displayed, transmitted or distributed without the written consent of Appareils R.V. Dupuis Inc. You may download, view and print the documents presented on only for personal and non-commercial use. Unauthorized use of or the materials on this site may violate copyright, trademark, intellectual property or other applicable laws. You may not alter the copyright and trademark notices, including any other proprietary notices, contained in the materials. You may not use such materials on any other website or in any networked computer environment. Furthermore, you may not modify in any way any material printed from this site.


Appareils R.V. Dupuis Inc. reserves the right to modify the retail prices, descriptions and images at any time and without notice. Taxes are not included in the posted prices. All prices are in Canadian dollars. Despite efforts to be as accurate as possible, the price, description and/or image of an item published on may be inaccurate. If the exact price of an item is lower than the one published on the site, we will charge the exact price.

Appareils R.V. Dupuis Inc. makes every effort to ensure that the content of the site is accurate and up-to-date. However, Appareils R.V. Dupuis Inc. does not guarantee that the information appearing on the site is free of errors, inaccuracies or omissions. These errors may relate to price, description, colors or availability of products. All images, texts and prices indicated on this site are based on the most recent information at the time of publication on Despite our vigilance, errors may occur. Neither Appareils R.V. Dupuis Inc. nor any of its associates or partners will be held responsible for any photographic or typographical errors. Please note that although Appareils R.V. Dupuis Inc. tries to display the colors of the product shown on this Web site as accurately as possible, we cannot guarantee that the color you see is the exact color of the product.


Here are the terms of the online purchase contract between Appareils R.V. Dupuis Inc. and the buyer of goods and services (the “customer”) on the website. If you do not accept these terms of purchase, you will not be able to purchase anything on the site. Please read the following provisions carefully. Please note that if you are under 18 years of age, you may not make online purchases on the website.

1. Introduction

The customer agrees to the terms and conditions set forth in this online contract for the goods, services and information provided on the site. This contract constitutes the entire contract between the customer and Appareils R.V. Dupuis Inc. At the time of submitting the transaction through this site, the customer is presumed to have fully read and understood this contract before purchasing any product and the confirmation of the sales transaction will be presumed to be an acceptance of this contract.

2. Access to products and services through

Access to the Site by the Customer is for strictly personal use only. When using the site, the Customer declares to act in a private capacity.

In addition to accepting these conditions, the purchase is subject to the opening of an account on the Site. To do this, you must provide the data allowing your identification. When you open an account, you agree to provide only accurate information and to inform Appareils R.V. Dupuis Inc. without delay of any changes affecting it, by contacting our customer service department as soon as possible or by modifying the information in your customer account yourself.

The opening of an account and the use of the Service are free of charge (except for possible connection costs, the price of which depends on your electronic communication operator), with no obligation to purchase on the Site. Only the purchase of the Products and Services we offer is subject to a fee.

To use the site and access its services, the Customer must use the login and password created when opening his account. The Customer agrees to keep them secret and not to disclose them to any third party. Indeed, the customer will be solely responsible for accessing the site with his login and password, unless there is evidence of fraudulent use that is not attributable to him.

The customer will be responsible for all charges incurred by the use of the password of his account. In case of loss, misappropriation or fraudulent use of your login and/or password, you agree to notify Appareils R.V. Dupuis Inc. of any violation of this contract or unauthorized use of the password within 24 hours to our customer service department. Appareils R.V. Dupuis Inc. does not protect the customer against the use of the customer’s password.


  1. Copyrights

The content, organization, assembly, compilation, digital conversion or other subject matter of the Site is protected by copyright, trademark and other proprietary rights (including, but not limited to, intellectual property rights). The copying, distribution, use or publication by the customer of such content or any part thereof is prohibited.

  1. Review, deletion and amendment

Appareils R.V. Dupuis Inc. reserves the right, at its sole discretion, to revise or delete any information or content of the site or to delete any goods and services for sale. Appareils R.V. Dupuis Inc. may modify this contract or the prices, and/or may terminate or revise any aspect of the site at its sole discretion and without notice or other warning. The modification of this contract will be deemed applicable to the publication on the site to transactions made after that date.

  1. Right of refusal

Appareils R.V. Dupuis Inc. reserves the right, at its sole discretion, to refuse any sale and/or service at any time. The sale of any good or service is subject to availability.

  1. Payment

Payment for your purchases must be made by credit card ONLY. The proposed fees must be paid according to the payment procedure described during the registration process. The customer agrees to pay the total cost and charges associated with the product purchased, including taxes. Appareils R.V. Dupuis Inc. may modify the price after notifying the customer. The customer is solely responsible for payment of the product or service purchased. The user alone is responsible for payment by credit card for the service offered.

The customer warrants that (I) the customer’s credit card information is true, accurate and complete and (II) the charges incurred by the customer will be honored by the customer’s credit card company and (III) the customer will pay the charges incurred including all applicable taxes.


  1. Delivery / Appliances Installation

All packages not used and/or cancelled within 24 hours of delivery are non-refundable and will not be credited. The carrier reserves the right to refuse to install at its discretion and is under no obligation to provide a reason for refusal. The delivery team does not have any parts and/or hook-up kits and is not authorized to use existing hook-up parts when installing an appliance. New connection kits and parts purchased from another retailer that do not meet the carrier’s requirements cannot be used and the carrier will be obliged to refuse the installation of the appliance(s) concerned. In this case, the package(s) will not be eligible for a refund or credit.

Please read carefully the FAQ page in the section dedicated to delivery for all the details. 

  1. Return, exchange and refund policy

If the customer is not satisfied with an item purchased on our site, the customer must send an email to according to the type of product purchased, within the prescribed time frame AND obtain a Return Merchandise Authorization (RMA #):  

– For new unpacked appliances and the “Free to Return” or “Free to Exchange” options within 30 days of delivery, please contact our support team at or your advisor by phone at (514) 522-1785.

– For all cleaning products*, within 30 days of receipt of the product.  The item must be returned, at the user’s expense, in its original packaging and in the same condition as when received.  A restocking fee may apply.

* EXCEPT for Excelsior HE brand products covered by the ADORE IT WARRANTY (see below).

– Excelsior brand products covered by the ADORE IT GUARANTEE are refundable at 100% of the suggested retail price… no questions asked! If you are not satisfied with the performance of an Excelsior product covered by the ADORE IT WARRANTY within 30 days of purchase, please call (800) 661-7313, Phoenix AMD.

– For replacement parts and installation accessories EXCEPT electrical and electronic parts, the item must be returned within 30 days of receipt, at the user’s expense, in its original packaging and in the same condition as received.  A restocking fee may apply.  

NO RETURNS/ EXCHANGES OR REFUNDS for plumbing, electrical and electronic items and parts.


If you are not satisfied with a service sold to you on our site, you must send an email to explaining the situation and the cause of your dissatisfaction.


  1. Defective product

If a product purchased is defective and/or damaged, the customer must contact the customer service department of Appareils R.V. Dupuis Inc. within 24 hours of delivery/reception. The customer service department of Appareils R.V. Dupuis Inc. will decide whether to exchange the product, reimburse the customer or have it repaired.

  1. Description of the products

Appareils R.V. Dupuis Inc. conducts all its activities with a view to excellence and aims to maintain this standard continuously in order to ensure the greatest accuracy of its site. However, Appareils R.V. Dupuis Inc. does not guarantee that the product descriptions, colors and/or other content of the site are accurate, complete, up-to-date or error-free. If a product offered by does not conform to its description, your only recourse is to contact the customer service department of Appareils R.V. Dupuis Inc. to make the necessary arrangements.

  1. Prices

All prices of our products are indicated in Canadian dollars and payable in Canadian dollars. In addition, applicable taxes are added. The products are always invoiced on the basis of the rates in effect at the time the order is placed. Appareils R.V. Dupuis Inc. reserves the right to modify its prices at any time without notice.

  1. Taxes

Appareils R.V. Dupuis Inc. calculates the taxes according to the address where the order will be shipped.

  1. Indemnification

The customer agrees to indemnify, defend and protect Appareils R.V. Dupuis Inc. and its affiliates and suppliers against any liability, loss, complaint and expense resulting from the customer’s violation of this contract or use of the site.

  1. No Transfer

The customer’s right to use the service is not transferable and is subject to the limits set by Dupuis R.V. Appliances Inc. or by the customer’s credit card company. 

  1. Waivers


The failure of Appareils R.V. Dupuis Inc. to enforce any provision of this Agreement or to respond to a breach by you or any third party of this Agreement shall in no way waive Appareils R.V. Dupuis Inc.’s rights to subsequently enforce any of the terms contained herein or to act with respect to similar breaches.


Except as expressly provided in this Agreement, Appareils R.V. Dupuis Inc. makes no representations, warranties or conditions of any kind, express or implied, statutory or otherwise, including, but not limited to, warranties of uninterrupted or error-free transactions, confidentiality, security, merchantability, quality, title, durability, fitness, non-infringement or fitness for a particular purpose, or those arising from a course of dealing or usage of trade.

In no event shall Appareils R.V. Dupuis Inc. be liable for any indirect, incidental or consequential damages, including but not limited to lost profits, lost savings, loss of use or lack of availability of facilities, including computer resources, routers and stored data, punitive, exemplary, aggravated or economic damages, arising out of products supplied by Appareils R. V. Dupuis Inc. or otherwise related to this contract even if R.V. Dupuis Appliances Inc. or any of their legal agents, contractors, employees or representatives have been informed of the possibility of such damages or claims. In no case shall the total liability of Appareils R.V. Dupuis Inc. arising from any cause whatsoever (including, without limitation, breach of contract, negligence, gross negligence or other) exceed the amount paid by you for the specific products ordered under this Agreement and to which the claim relates. In no event shall Dupuis R.V. Appliances Inc. be liable for any damages or losses resulting from viruses, data corruption, faulty messages, damages resulting from: transmission errors or problems, telecommunications service providers, Dupuis R.V. Appliances Inc. contractors, the Internet backbone, third party suppliers of products or services, damages or losses caused by you, or your respective employees, agents, mandataries or subcontractors, or other events beyond the reasonable control of Dupuis R.V. Appliances Inc.

Some federal or provincial laws, as the case may be, do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have additional rights.

This section shall survive the termination or expiration of this Agreement.

  1. Use of Information

Appareils R.V. Dupuis Inc. reserves the right, and the customer authorizes Appareils R.V. Dupuis Inc. to use and transfer all information relating to the use of the site by the customer and all information provided by the customer, subject to applicable laws and in accordance with our privacy policy. For more information about your personal data, please refer to our privacy policy.

  1. Applicable Law

These terms and conditions are available in English and French. In case of discrepancy between the two versions, the French version shall prevail.

Any dispute relating to the validity, lapse, nullity, interpretation, performance, non-performance, extension, interruption, termination or rescission of this Agreement shall be subject exclusively to the application of the following law: The Civil Code of Quebec and the Consumer Protection Act. The customer hereby acknowledges that any dispute arising from or related to the use of the services and the website will be subject to the jurisdiction of the courts of the district of Montreal, province of Quebec.

  1. Independence of provisions and non-waiver

To the extent possible, the provisions of this Agreement shall be construed to give effect to such provisions. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, it is the intention of the parties that the remaining provisions of the Agreement shall remain in full force and effect. In the event that a court of competent jurisdiction finds any provision or provisions of this Agreement to be unenforceable or invalid, it is the intention of the parties that the court shall construe such provision or provisions in a manner most consistent with the original intent of the parties. No waiver of the exercise of a right or remedy by Appareils R.V. Dupuis Inc. shall be recognized. No waiver of the exercise of any right or remedy by Appareils R.V. Dupuis Inc. shall constitute a final waiver of the exercise of such right or remedy, subject to the foreclosure rules of the law applicable in the case.

  1. Acknowledgement

This contract represents the agreement between the customer and Appareils R.V. Dupuis Inc. in their online relationship. IF YOU AGREE TO BE BOUND BY THE TERMS OF THE ONLINE PURCHASE AGREEMENT, please complete your electronic registration process. If you do not agree to the terms of the online purchase agreement, please exit the electronic registration system. If you complete the entire electronic registration process, then you will be able to purchase any goods or services on